Classic Care's main focus is on your satisfaction. We are constantly looking at ways to improve communication with you, gain a better understanding of your needs, and ensure that our people, our suppliers and our services are meeting those needs.
In 2013 and 2014 Classic Builders were awarded NZ’s best large builder for customer satisfaction, level of service and likelihood of referral in the BRANZ New House Owners Satisfaction Survey. It's our Classic Care service that has been giving homeowners special treatment for years. If something isn’t right, Classic Care helps us identify it early and fix it immediately. Even if you moved into your home years ago.
We believe we are the only building company in New Zealand to operate an industry leading customer care programme. With scheduled phone contact with you by an independent person we ensure the process of building your home is progressing beyond your expectations. You will receive a ‘Classic Care’ guarantee that promises exemplary service from first contact until long after you have moved into your new home.
Our measure of success is not simply that you love your new home, the quality and the way you live in it, but also that the whole experience from the moment you enter our show home to the many years you live in your new home, is the best you’ve ever enjoyed.